Policy
Return & Refund Policy
Three situations, three different timeframes. Please use the one that matches your case.
At a glance
| Change of mind | Tell us within 10 days of delivery · unused, unpotted, original packaging |
|---|---|
| Damaged, wrong or incomplete order | Contact us within 48 hours of delivery, with photographs |
| A fault found later | Contact us when it appears — assessed case by case (section 5) |
| Refund processing | 5 business days after the returned item is received and checked |
| Restocking fee | None |
1. Change-of-mind returns
Tell us within 10 days of the delivery date. Email connect@plantsmarket.shop with your Order ID and a line about what is wrong. The item does not have to be back with us inside that window — the request does.
For a change-of-mind return the item must be:
- Unused and unpotted, with no soil, water marks or plant residue.
- In its original packaging, with any saucer, mesh pad, stopper or stand supplied.
- Accompanied by the Order ID.
A pot that has been planted into cannot be returned as change of mind — soil and moisture mark ceramic and terracotta permanently.
2. Damaged, wrong or incomplete orders
Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes a breakage claim much quicker to settle, but it is not a condition and a claim will not be refused for the absence of one.
We review the photographs and arrange a replacement or a refund where applicable, including the delivery charge you paid.
3. Return shipping — who pays
| Damaged, wrong or incomplete order | We pay. We arrange reverse pickup where the PIN code allows it, or reimburse standard courier charges against a receipt. |
|---|---|
| Change of mind | You pay the return courier charge. We do not deduct anything else from the refund. |
4. What cannot be returned
- Pots that have been planted into, or that carry soil, fertiliser or water staining.
- Items damaged after delivery — dropped pots, frost cracking, or a planter left to freeze with wet soil in it.
- Change-of-mind requests made after the 10 days window has closed.
5. Faults found later
If a fault appears after delivery — a glaze crack that was not there on arrival, a self-watering reservoir that leaks — contact us with photographs and a description and we will look at it individually.
We do not offer an additional warranty through our store. Fading of plastic in direct sun, mineral staining from hard water and frost damage are not treated as product faults.
6. Inspection and refunds
| Inspection once we receive the item | 1-2 business days |
|---|---|
| Refund processing time | 5 business days |
| Restocking fee | None |
Refunds are processed within 5 business days of the returned item being received and checked. A UPI payment is refunded through the payment method used for the order. A Cash on Delivery order is refunded by bank transfer, after we receive bank details you confirm in writing.
If a returned item arrives damaged or with parts missing, the refund may be reduced to reflect the loss in resale value. We contact you before making any deduction.
7. Duplicate payments
If the same order is paid twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction. This is separate from a return and does not require anything to be sent back.
8. Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.
9. Returns address
Plants Market — Business & order fulfilment address
6X7H+84W Station Rd, Sainath Nagar, Majiwada
Thane, Maharashtra 400601, India
Please contact us before sending anything back. connect@plantsmarket.shop · +91 70450 01320 · Customer service: 11:00 AM – 9:30 PM IST, daily
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