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Plants MarketIndoor and outdoor plant pots, self-watering planters and nursery pots, shipped from Thane

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Frequently asked questions

Twelve questions we actually get, answered with the same numbers our checkout uses.

What you are buying

Do the pots come with plants or soil?

No. We sell pots, planters, watering devices, labels and tools. Plants, cuttings, seeds and potting mix are not included with any product.

How is pot size measured?

Across the top rim, in inches. A “6 inch pot” is six inches across the opening, not six inches tall. Sets list every size in the set.

Does it have a drainage hole and a saucer?

Every listing states both. Where a saucer, mesh pad, rubber stopper or stand is included, the listing says so.

What size pot do I need?

Usually one to two inches wider than the pot the plant is in now. Send us the current diameter at connect@plantsmarket.shop and we will point you at the right listing.

Payment and tax

How can I pay?

UPI or Cash on Delivery. Those are the only two methods on this site. We do not accept credit cards, debit cards, net banking, wallets or international payment methods, and no card details are collected through our checkout.

Can you give me a GST tax invoice?

Are you registered for GST?
No — the business is not registered for GST. GST registration is not applicable to it at present, so GST is not charged separately on your order and we cannot issue a GST tax invoice bearing a GSTIN. An order invoice is included with the parcel; it is not a GST tax invoice.

Is there an extra charge for Cash on Delivery?

No. Cash on Delivery carries the same delivery charge as a prepaid order and there is no separate COD fee. It is available for eligible orders and PIN codes.

Delivery

What does delivery cost and how long does it take?

Free shipping on orders of ₹699 and above; a flat ₹49 applies below that. Orders are packed and handed to the courier within 1-2 business days. Transit is typically 2-4 business days to metro cities and 4-8 business days elsewhere — about 3-6 business days in total for metro cities and 5-10 business days for the rest of India. These are estimates, not guaranteed dates.

How do I track my order?

Use your Order ID and the order email on our Track your order page, or reply to the confirmation email. A courier tracking number is sent once the parcel leaves Thane.

Returns

My pot arrived broken. What do I do?

Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and settles the claim fastest, but it is not a condition. We arrange a replacement or a refund where applicable.

How long do I have to change my mind?

Tell us within 10 days of delivery. The pot must be unused and unpotted, in its original packaging. For a change-of-mind return you pay the return courier charge; for a damaged, wrong or incomplete order we pay it.

When will I get my money back?

Within 5 business days of the returned item being received and checked. There is no restocking fee. A duplicate payment on the same order is refunded within 5 business days after we confirm the duplicate transaction.

Not answered here?

connect@plantsmarket.shop · +91 70450 01320 · Customer service: 11:00 AM – 9:30 PM IST, daily