Policy
Payment Policy
Two ways to pay, both in Indian Rupees, and neither asks you to enter card details on this website.
1. Accepted payment methods
| UPI | Scan the QR code or approve the request in your banking app. Payment is normally confirmed shortly after the transaction completes. |
|---|---|
| Cash on Delivery | Available for eligible orders and PIN codes. No additional COD fee. Payment is made to the delivery agent when the parcel arrives. |
All prices are shown in Indian Rupees (₹). The product price is shown on the product page; applicable delivery charges are shown before checkout is completed. Free shipping on orders of ₹699 and above; a flat ₹49 applies below that.
2. What we do not accept
Plants Market accepts only UPI and Cash on Delivery. We do not accept:
- Credit or debit cards
- Net banking
- Wallet payments
- International or cross-border payment methods
No card details are collected or stored through our checkout.
3. Tax on your order
4. Paying by UPI
Choose UPI at checkout and complete the payment in your own banking app. We do not receive your banking credentials.
If your account is debited but the order is not confirmed, do not pay again. Send the UPI reference number, the amount and the transaction time to connect@plantsmarket.shop. We verify the payment and either confirm the order or arrange a refund, normally within 5 business days after the payment is verified.
5. Paying cash on delivery
Keep the exact amount ready where you can. You may check the outer packaging for visible damage before accepting delivery, but couriers generally cannot wait while a parcel is unpacked and inspected.
If the item is damaged, wrong or incomplete, follow the procedure in our Return & Refund Policy. Repeatedly refused COD parcels may result in prepayment being required for future orders.
6. Duplicate payments
If the same order is paid twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction.
7. Contact
connect@plantsmarket.shop · +91 70450 01320 · Customer service: 11:00 AM – 9:30 PM IST, daily
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