Policy

Shipping Policy

Everything on this site ships from Thane to addresses within India. The charges and estimates below are the ones our checkout uses.

1. Shipping charges

Free shipping on orders of ₹699 and above; a flat ₹49 applies below that. The applicable delivery charge is shown before checkout is completed. Cash on Delivery carries the same delivery charge as a prepaid order; there is no additional COD fee.

Order value ₹699 and above	Free shipping
Order value below ₹699	Flat ₹49
Cash on Delivery surcharge	None

2. Where we ship

India only. We do not ship internationally and we do not deliver to PO boxes, because our courier partners need a deliverable street address. If a PIN code turns out not to be serviceable we contact you at connect@plantsmarket.shop and cancel the order with a full refund rather than leave it open.

3. Handling and delivery estimates

Stage	Metro cities	Rest of India
Handling	1-2 business days	1-2 business days
Transit	2-4 business days	4-8 business days
Total estimate	3-6 business days	5-10 business days

Orders placed after 2:00 PM IST or on a public holiday begin handling on the next working day.

These are estimated delivery times, not guaranteed delivery dates. Actual times may be longer during severe weather, transport disruption, regional strikes or other circumstances outside our control.

4. How pots are packed

Ceramic and terracotta pots travel with the saucer taped down and the pot packed so it cannot move inside the box. Sets are boxed nested where the shapes allow it. Concrete and large planters are heavier parcels and can take slightly longer on the road than a small plastic set.

5. Tracking

A tracking number is emailed to the order email once the parcel is handed to the courier. Tracking can take a few hours to start showing movement. If there is no movement after two working days, send your Order ID to connect@plantsmarket.shop and we will follow it up.

6. Delivery attempts and address changes

Our courier partners normally make multiple delivery attempts. If nobody is available after the final attempt the parcel returns to us; we contact you and either re-ship it, with delivery charged again, or refund it. An address can only be corrected before dispatch.

7. If a parcel arrives damaged

Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and settles a claim fastest, but it is not a condition. The full procedure is in our Return & Refund Policy.

8. Business & order fulfilment address

Plants Market
6X7H+84W Station Rd, Sainath Nagar, Majiwada
Thane, Maharashtra 400601, India

connect@plantsmarket.shop · +91 70450 01320 · Customer service: 11:00 AM – 9:30 PM IST, daily

We are an online-only retailer and do not operate a customer-facing showroom.